Help

Type part of your town’s name, or your county, in the search box above the branch list. If it really isn’t there, your branch may not be on the site yet: choose the nearest branch for now and ask your local Legion branch to get in touch with the site administrator.

On the Log in page, click Forgotten your password? and enter your email. We’ll send a link to choose a new password; it works for one hour. Check your junk or spam folder if it hasn’t arrived within a few minutes.

You’ve signed up before, perhaps last year. Log in, or use Forgotten your password? to set a new password.

After several wrong passwords in a row we pause logins for 15 minutes to keep accounts safe. Wait a little, or reset your password.

Accounts are for adults. Young people are very welcome to collect as part of a group, such as Brownies, Scouts or Cadets, booked by their adult leader using the number of people when booking.

When you book a shift, change Just me to the number of people coming (up to 20) and add the group’s name. One booking covers everyone. You can only book as many people as there are places left.

Your branch may not have put this year’s shifts up yet, or they may all be full: tick Show full shifts to check. Also make sure you’ve chosen the right branch on the Account page.

Either it filled up while you were looking, it has already started, or it overlaps another shift you’ve booked. You can’t be in two places at once.

You see one branch at a time. Change your branch on the Account page to see and book that branch’s shifts. Shifts you’ve already booked stay booked.

Check your junk or spam folder. Your booking is still safe either way: it’s listed under My shifts.

Go to My shifts and click Cancel. You can do this up to 24 hours before the shift starts.

The shift starts in less than 24 hours, so please contact your branch organiser directly so they can find cover. Their email is shown next to the shift if your branch has given one.

Your organiser has removed that shift, perhaps because the shop changed its plans. Please book another time on Book a shift.

Go to Account and click Delete my account at the bottom. This removes your details and cancels all your shifts.

When you sign up, choose A branch organiser. The site administrator checks requests and you’ll get an email once you’re approved. Already have an account? Ask the site administrator or an existing organiser in your branch. See the Organiser guide.

Yes. Each branch organiser gets an email whenever a new volunteer signs up with their branch.

On the Rota tab, find the shift and click Add someone by hand. Enter their name, phone and how many people. They don’t need an account.

On the Rota tab, click Remove next to their name. Their place becomes free for someone else to book.

On the Shifts tab, tick the wrong ones, click Delete ticked shifts, then create them again. Anyone already booked on them is emailed, so do this quickly.

Ask the site administrator. It’s the address volunteers see when they need to reach the branch.

Yes. On the Volunteers tab, click Edit next to them and change their role to Branch organiser. They’ll get an email telling them.

On the Volunteers tab, click Edit, correct their email address, save, then press Email a password reset link.

Your first name and initial (e.g. “Dale S.”) appear on your branch’s rota, on the Who’s collecting page, so everyone can see who’s doing what. Groups are shown by name. Your phone number and email are only seen by your branch organisers and the site administrator. The full details are in the Privacy notice.

Yes. On your Account page, press Download my data.

Yes. On your Account page, untick Send me the occasional email from my branch. You’ll still get confirmations for shifts you book.

Just one, to keep you logged in. No advertising or tracking. See Cookies.

You don’t need one. Add the website to your phone’s home screen and it works like an app, with a poppy icon. Here’s how.